We know digital transformation comes with lots of questions
Here are the ones we hear most often,
from technical clarity to commercial reassurance.
What is Working Together Like?
How involved must we be to succeed?
How long before we see something working?
How do we know you understand our industry?
Will you support us after go-live?
Is Custom Software the Right Move for Me?
Isn’t rolling out customised software solutions risky?
Only if it’s done wrong.
Our track record shows measurable ROI:
- R106K/year saved in admin for poultry ops
- R180K/year saved in admin for insurers
- 95% engagement via WhatsApp vs 30% with email
- 65% faster onboarding
Wouldn’t off-the-shelf be quicker and cheaper?
Quicker to buy, sure. But not to fit.
Many clients come to us after using the wrong tools, being stuck with rising license fees, high ticketing costs and software that was never built for South African business conditions.
Will your solutions integrate with our existing systems?
You can bank on it. We’re system-agnostic, which means we don’t force you onto a new stack or lock you into one vendor.
Instead, we design solutions that integrate with your existing tools, whether that’s:
- Legacy systems like PASs (Policy Admin Systems)
- Excel-based workflows and manual databases
- Third-party APIs, CRMs, ERPs and telematics platforms
- WhatsApp Business API and mobile-first communication tools
We make the tech work with your infrastructure (no costly rebuilds).
What if we’ve tried digital transformation before and it failed?
Failed transformation isn’t a red flag. It’s often a sign you’ve outgrown generic tools or locked into a vendor-led process that haven’t delivered.
We fix that by getting closer to the ground: building early prototypes, pressure-testing them with real users and adjusting at the pace your business moves.
What’s it Like to Build with Us?
Do you work with our in-house teams or other vendors?
How do you keep complex builds on track (and on time)?
Can you support us after go-live?
Can we trust you with high-stakes ops?
Can You Trust Us on Security, Support & Scale?
Will your software work with our security and compliance requirements?
Yes. Every platform we build aligns with POPIA, as well as widely accepted international security standards.
That includes:
- Encrypted data flows
- Granular user access control
- Full audit trails for accountability and compliance
Whether you’re in finance, insurance, or agri-ops, we build with your regulatory reality in mind.
Do you offer SLAs or long-term support?
Absolutely. We offer:
- Standard SLAs for uptime, response and resolution
- Flexible support retainers tailored to your needs
You won’t be left holding a system you can’t support. We stay as close as you need, post-launch and beyond.
What if we need to scale in future?
From Hollard, where we support national risk reduction via AI-driven driver scoring, to PG Glass, where our platform helps coordinate operations across branches, we design for scale from day one.
What Should Your IT Team Know?
Will this undermine our internal IT team?
We’re here to accelerate your strategy, not override it. You stay in control of your stack, standards and architecture. We build clean, auditable code, hand it over properly and stay in sync with your team from day one.
Will we be left maintaining a black box?
Everything we build is documented, transparent and easy to maintain. No mystery logic. No lock-in. We develop open systems your team can own with confidence.
We’ve been burned by outsourced builds before. How are you different?
We’ve heard that story. Here’s how we work differently:
- We co-design with your ops and tech teams.
- We build with handover and maintainability in mind.
- We stick around (if you want us) for ongoing support and iteration.
What if we already have plans or in-house builds underway?
We’re not here to compete. We’re here to unblock.
Some of our best projects began when internal teams said, “We don’t have time to build this right now.”
We help you deliver faster, without derailing your roadmap.
What Does Custom Support Feel Like?
Most dev shops disappear after delivery. And international off-the-shelf tools often come with global price tags and zero local context.
Custom support means staying close to your team from first rollout to every evolution that follows.
Guided Onboarding (Field and Back Office)
Step-by-step setup support, tailored to your workflows, wherever your operations.
WhatsApp & Email Support
Fast, direct access to real people who understand the urgency and context of your issue.
Dedicated Account Contacts
Enterprise clients get a single point of contact. No bouncing between teams or retelling the same story.
Proactive Updates
Clear alerts about system changes, upcoming releases, or potential impact before it hits your ops.
On-the-Ground Support
Local teams who know the South African context. Not just expensive Zoom calls and spiralling ticket costs when something goes wrong.
Context-Rich Ticketing
Your queries land with people who helped build the platform. No scripts, no copy-paste replies.
We Haven’t Compiled a Full Brief Yet. Can CustomApp Still Help?
Absolutely. Many clients come to us with a problem, not a spec. We’ll help you scope it. Cost it. Prototype it. And Build it.
Have a Use Case in Mind?
Send us a quick note and a real human (who
understands your industry) will get back to you.