We Turn Manual Gridlock into Revenue-Boosting Automation for Motor Companies.
Growth stalls when vehicle flow is manual, disconnected,
or hard to track. CustomApp brings real-time visibility
and automation to unlock faster service, higher throughput and revenue potential.
Trusted by Leading Insurance, Motor and Agri Brands
Stop Trying to Digitise Everything.
Start With Where The Revenue’s Leaking.
Manual Claims Processes
Paper-based FNOL → endless follow-ups → missed vehicle inspections → delayed repairs → angry drivers → lost renewals
Disconnected Systems
Siloed portals and yard tools → no shared view → intake errors → bad decisions → missed service windows
Compliance That’s Always Catch-Up
Changing rules → manual audits → risk of fines → overwhelmed teams → blocked workflows
No Room for AI-Driven Advantage
Outdated systems → no automation → missed fraud signals → slower claims → lost competitiveness
Still Using Desktop-Based Or Siloed Platforms
No mobile updates → no parts visibility → no way to coordinate across sites
Off-the-Shelf Tools That Don’t Fit
Generic solutions aren’t customised to your workflows → techs don’t use them→ data gets duplicated → spend goes wasted
Award-Winning Solutions
Long-Term Partnerships
Proud Member
+27yrs industry experience, 200 employees across 4 continents
Where Must Your
Transformation Succeed?
Fleet managers, operations heads and insurers
Secure Your Fleet & Minimise High-Risk Incidents
Use Cases:
- WhatsApp-based incident reporting for hijackings, thefts & roadside breakdowns
- Predictive maintenance alerts paired with driver self-reporting tools
- Real-time capture and triage of SAPS documents and case numbers
Parts managers, procurement teams and workshop heads
Never Run Out of Critical Parts
Use Cases:
- Live stock dashboards with PO-to-delivery matching
- Smart reorder triggers tuned to usage patterns and supplier lead times
- Centralised vendor benchmarking for cost, reliability & delivery performance
Workshop supervisors and warranty teams
Streamline Job Cards & Warranty Tracking
Use Cases:
- Fully digital job cards with technician time-and-materials entries
- Automatic capture of warranty details and service history
- SLA-aligned repair tracking with proactive escalation notifications
Fleet managers and depot heads
Reduce Downtime & Enhance Driver Safety
Use Cases:
- Driver self-reporting tools for breakdowns and near-miss incidents
- AI-driven risk alerts based on telematics and behaviour patterns
- Predictive maintenance schedules to prevent unplanned breakdowns
Ops managers, service leads and schedulers
Eliminate Scheduling Conflicts
Use Cases:
- Real-time bay and technician availability views
- Auto-adjustments based on delays or inventory
- Load balancing across branches
COOs, CFOs, operations and compliance teams
Accelerate Insight-Driven Decisions
Use Cases:
- Unified data across fleet, repairs and parts for real-time visibility
- Cross-functional platform that aligns ops, finance and field execution
- Modular rollout with change management and stakeholder buy-in
Customer Success Story
PG Glass
PG Glass needed a more efficient, structured way to manage vehicle glass inspections and the full damage-assessment process. Inspectors captured information manually, filling in forms, taking photos separately and sending details back to branches or brokers through various channels. This made it difficult to keep track of jobs, maintain accurate records, manage approvals and scheduling, or ensure consistent communication between PG Glass and insurance brokers.
CustomApp developed a digital inspection and workflow platform that manages the entire process from initial claim to final completion.
Inspectors log into a mobile app to capture all inspection details and photos on-site. The information syncs immediately to PG Glass’s portal, where teams review the inspection, generate the quote and share it directly with the broker for approval.
Each job progresses through a clear sequence: new inspection, pre-inspection, quote, approval, scheduling, completion and sign-off, ensuring every step is recorded and traceable. All related communication and documentation live inside the job record, giving both PG Glass and brokers a single, shared view of every case.
The platform gives PG Glass a streamlined, digital process for managing inspections, claims and repairs, improving accuracy, transparency and turnaround time for both branches and brokers.
Turn Your Operational Data into
Agentic AI Decision-Making
Once your workflows generate clean operational data, you can activate an Agentic AI layer that flags risks, optimises decisions and scales your best people’s judgment across teams, vehicles and suppliers.
Agentic AI Use Cases: Workshop & Repair Ops
Triage smarter. Spot issues early. Hit SLAs without firefighting.
- Autonomously reroutes jobs to alternative repairers when SLA breaches are predicted
- Monitors cost anomalies across jobs and flags potential warranty abuse or fraud
- Dynamically reschedules repair queues based on live job delays, cancellations, or part shortages
Agentic AI Use Cases:
Fleet & Logistics
Keep vehicles on the road. And risks off your books.
- Identifies vehicles at high risk of breakdown and books proactive servicing before it happens
- Detects risky driver behaviour patterns across long-haul trips or high-theft zones
- Optimises vehicle distribution across branches based on forecasted demand and live availability
Agentic AI Use Cases:
Parts & Procurement
Get ahead of shortages, pricing games, and delivery slippage.
- Recommends proactive reordering of fast-moving parts before reorder points are breached
- Autonomously downgrades suppliers with dropping fulfilment rates or pricing instability
- Flags cost anomalies in recent orders and reroutes POs to alternative suppliers
Agentic AI Use Cases:
Customer Experience
Never leave a client wondering, waiting, or winding up your call centre.
- Predicts which in-progress jobs are likely to escalate into complaints and preemptively message clients
- Automatically drafts status updates that account for service stage, delay reason and tone
- Classifies inbound WhatsApp threads, identifies urgency and resolves or reroutes without agent input
How to De-Risk Your Next Digital Transformation Project
Nationwide operations don’t have time for drawn-out digital projects that overrun, confuse staff and disrupt service bays.
How can you avoid that?
- Shared delivery risk: We commit alongside you because we back what we build
- Start small, prove fast: We often co-invest in a Proof of Concept to show impact early
Find out if your project qualifies for a free PoC
Custom Support: The Backbone of Successful Digital Transformation
Easy Onboarding
From planning to post-launch, we support your teams where the work happens, not just over remote email tickets.
Sector-Specific Support Teams
Work with teams who understand your inspection workflows, dispatch logic, booking flows and dealer network dynamics.
Live Workflow Tuning
Need to adjust dispatch logic, booking rules, or inspection flows? We work with you post-launch to fine-tune workflows as volumes shift, teams grow, or business rules evolve.
Feedback That Fuels Your Platform’s Performance
Issues that impact your operation don’t just get logged. They inform product updates that help you reduce leakage, increase speed and stay in control at scale.
HOW TO GET STARTED
Handbrakes
Matters First
Already Use
it Adds Value
Not fluent in Tech?
Not a Problem
- Whether it’s depot staff, field officers, or member services, your team doesn’t need to be tech-savvy to use CustomApp tools.
- We design tools your people can learn in minutes, not weeks.
- Have in-house IT? Great, we’ll work with them to integrate with your yard tools, inspection platforms, or booking systems.
Customer Support from Start to Finish & Beyond
- Log issues from the field (even offline). The platform syncs automatically once the signal returns.
- We onboard your team onsite when needed, after go-live.
- We’re with you long after, tuning workflows and tools as your volume, teams, and needs shift.
Where Must Your Custom Solution Succeed?
Not sure what you need yet? That’s okay. Fill in what you can. Our team will take it from there.